Privacy Policy
Effective Date: June 1, 2026
Last Updated: June 1, 2026
The Burgos Operational Sustainment Solutions, LLC (“The BOSS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: name, email address, phone number, job title, organization name, and mailing address.
- Payment Information: billing address and payment details, including deposit transactions (processed securely through our payment processor; we do not store full card numbers).
- Training and Certification Records: participant names, course completions, and certification dates as required for program delivery.
- Website Usage Data: IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools.
- Inquiry and Form Submissions: information you voluntarily provide through our contact forms, booking system, or consultation requests.
- Comments: when visitors leave comments on our site, we collect the data shown in the comment form, including the visitor’s IP address and browser user agent string to assist with spam detection.
2. How We Use Your Information
We use the information we collect to:
- Process bookings, deposits, payments, and service requests.
- Deliver training programs and issue certifications.
- Communicate with you regarding your inquiries, appointments, and account.
- Send service-related notices and, where you have opted in, promotional communications.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
3. Comments
When you leave a comment on our website, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public in the context of your comment.
4. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may configure your browser to refuse cookies; however, some features may not function properly without them.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
6. Embedded Content from Other Websites
Pages on this site may include embedded content such as videos, images, and articles. Embedded content from other websites behaves in the exact same way as if the visitor had visited that other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including if you have an account and are logged in to that website.
7. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who assist us in operating our website, processing payments and deposits, or delivering services (subject to confidentiality agreements).
- Certification bodies such as the American Red Cross, as required to issue credentials.
- Government or regulatory authorities when required by law.
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
8. How Long We Retain Your Data
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
If you leave a comment, the comment and its metadata are retained indefinitely so that we can recognize and approve any follow-up comments automatically rather than holding them in a moderation queue.
For users who register on our website, we also store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL (Secure Sockets Layer) encryption for all data transmitted online. No transmission over the internet is completely secure and we cannot guarantee absolute security.
10. Your Rights Over Your Data
You may request access to, correction of, or deletion of your personal information by contacting us in writing. We will respond within 30 days.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted constitutes your acceptance of the revised policy.
14. Contact Us
If you have questions or concerns regarding this Privacy Policy, contact us at:
Burgos Operational Sustainment Solutions, LLC 5900 Balcones Drive, Suite 31309 Austin, TX 78731
Phone: 979-978-7831 Email (General Inquiries): consulting@burgosopssolutions.com Email (Training Support): trainingsupport@burgosopssolutions.com
Business Hours
- Monday – Friday: 9:00 AM to 5:00 PM (CST)
- Saturday: By Appointment Only
- Sunday: Closed
For corporate contracts, government partnerships, and after-hours inquiries, our online inquiry form is available 24/7.
We strive to respond to all inquiries within one business day during regular business hours.